PRIVACY POLICY FOR SO5.NET

Last Updated: [January 7, 2024]

1. Introduction

Welcome to so5.net ("we," "us," or "our"). So5.net provides a social media marketing and automation tool designed to simplify managing online presences for businesses, influencers, and marketers (collectively, the "Service").

We accept our responsibility to protect your personal information very seriously. This Privacy Policy explains what information we collect from users of our website so5.net and our Service, how we use that information, who we share it with, and your rights regarding your data.

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide our automation Service effectively, we need to collect several types of information.

A. Personal Information You Provide to Us When you register for an account, subscribe to a plan, or contact support, we may collect:

Identity Data: Full name, username.

Contact Data: Email address, phone number, billing address.

Financial Data: Payment card details (Note: We typically use third-party payment processors like [e.g., Stripe or PayPal] and do not store full credit card numbers on our servers).

Profile Data: Your interests, preferences, feedback, and survey responses.

B. Information Related to Social Media Networks (Crucial) As a social media automation tool, the core of our Service involves interacting with third-party platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok, etc.).

Account Credentials and Tokens: We do not store the passwords to your social media accounts. Instead, when you connect a social network, we authenticate via official APIs (Application Programming Interfaces) and store securely encrypted "access tokens" that allow our Service to act on your behalf.

Content Data: We collect and store the content you schedule, publish, or manage through our Service, including text posts, images, videos, hashtags, and links.

Analytics Data: We fetch data regarding the performance of your connected accounts, such as follower counts, engagement rates (likes, comments, shares), and reach, to display in your dashboard.

C. Information Collected Automatically (Usage Data) When you use the Service, we automatically collect certain information about your device and usage patterns:

Technical Data: IP address, browser type and version, time zone setting, operating system, and device type.

Usage Data: Information about how you use our website and dashboard, pages visited, time spent on pages, and clickstream data.

3. How We Use Your Information

We use the collected data for the following purposes:

To Provide the Service: To authenticate your access, manage your account, schedule and publish your posts to connected social networks, and render analytics dashboards.

To Process Payments: To handle billing for subscription plans.

To Communicate with You: To send transactional emails (account confirmation, billing notices), administrative updates, and technical notices.

For Support: To respond to your requests and resolve technical issues.

To Improve Our Service: To analyze usage trends so we can improve the functionality, user experience, and security of so5.net.

For Marketing (with consent): To send newsletters or promotional materials about new features or offers (you may opt-out at any time).

Legal Compliance: To comply with applicable laws and regulations.

4. Third-Party Social Media Platforms

Our Service relies heavily on integrations with third-party social media platforms.

Please be aware that your interactions with these platforms are governed by the privacy policies of those respective companies (e.g., Meta's Privacy Policy, X's Privacy Policy).

So5.net adheres to the developer terms and policies of all supported platforms.

You can revoke so5.net’s access to your social media accounts at any time directly within the settings of those social media platforms.

5. Sharing and Disclosure of Information

We do not sell your personal data to advertisers. We only share your data in the following limited circumstances:

Service Providers: We may employ third-party companies to facilitate our Service (e.g., cloud hosting providers like AWS, payment processors, email delivery services, customer support tools). These third parties have access to your data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers: If so5.net is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your data becomes subject to a different Privacy Policy.

6. Data Security

We use appropriate technical and organizational measures designed to protect the security of any personal information we process. This includes using SSL encryption for data in transit and securing access tokens with industry-standard encryption at rest. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

If you delete your so5.net account, your personal data and synchronized social media content will generally be deleted from our active databases within [e.g., 30 days], though some data may remain in backups for a limited period for disaster recovery purposes.

8. Your Data Protection Rights

Depending on your location (including if you are in the European Economic Area (EEA), UK, or California), you may have certain rights regarding your personal data, including:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate.

The right to erasure ("Right to be forgotten"): You have the right to request that we delete your personal data, under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To make a request related to these rights, please contact us using the information in Section 11.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

By email: [email protected]